Applied Nanotools Inc. is a manufacturing company that does not provide e-commerce services. We conduct all billing activities through e-mail communication and secure payment processing services such as Quickbooks, Stripe, etc. The fulfillment policy and specific deliverables for each project are stated in our project quotations, or in any associated fabrication contracts entered into with the end user. In general, we follow the fulfillment policies detailed below unless otherwise specified:
Payment Terms and Methods
Payment terms for customers confirming orders with purchase order (PO) documents are NET 30, or NET 60 depending on the customer’s requirements. New customers may be requested to prepay their orders and establish a payment history with us before NET 30/60 terms can be extended for future orders. The payment methods available depend on the end user’s location, and are summarized below:
- For Canadian customers: payment is accepted by bank transfer, CAD cheque, or credit card via. our payment processor (Quickbooks)
- For U.S. customers: payment is accepted by wire transfer (SWIFT), USD check by mail, or credit card via. our payment processor (Stripe).
- For customers outside of North America: payment is accepted by wire transfer (SWIFT), or credit card in either CAD or USD currency depending on the customer’s preference.
Please note that all credit card payments are subject to a credit card processing surcharge (2.5%-3%). The specific amount of the surcharge will be indicated in the project quotation “Terms and Conditions” section. Wire transfer payments and cheque payments do not incur any extra processing surcharges.
Shipping
Unless otherwise specified, all shipments will use FedEx Express Priority Air shipping services, with the freight amount added to the quotation. Shipping will be performed using Delivered at Place (DAP) Incoterms, and any duties, tariffs and taxes charged by the destination country will be responsibility of the purchaser.
Refunds or Cancellations:
The specific terms and conditions regarding refunds or cancellations will be stated in the project quotation. Unless contract terms specify otherwise, the customer has 30 days to review all goods received before payment is due. Payment at this time will be considered final acceptance of the goods and refunds will not be processed after payment has been received. Any deficiencies should be reported within 30 days of receipt of goods to sales@appliednt.com. Resolution of any confirmed deficiencies may take the form of a partial or full credit, and/or re-fabrication of the devices.